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Margaret Marie Gaber
5928 Star View Drive
Las Cruces, NM 88012
OBJECTIVE: To obtain a position as an educator for the Las Cruces Public School District
EDUCATION : California State University, Fullerton – Bachelor of Arts- Liberal Studies/Elementary Education – December 2005
Coastline Community College – Associate of Arts degree - May 2002
Emphasis on Business and Quality Control/Liberal studies
United Education Institute - Electronic Technology and Microcomputer Repair Certificate.
Computer Skills - - Dreamweaver, Inspiration, Microsoft Office, Excel, Word, Microsoft Windows, ACT, Filemaker Pro, FoxPro, Trained in Macintosh applications, Proficient in several MRP and database reporting systems.
EXPERIENCE: Anaheim City School District 03/04 – 12/04
Anaheim, CA - $13.33 per hour
Assisted classroom teacher with visually impaired students in various grade levels from 2 nd grade to 6 th grade. Duties included lessons in mobility, assessment, interpreting Braille schoolwork for parents, recess supervision, and teaching of spelling and language arts. Assisted instructor (who is also visually impaired) as needed with instruction and discipline issues, as well as hygiene issues for some students.
Various volunteer experiences during undergraduate work at CSUF (Cal State Fullerton) in elementary classrooms and at the Anaheim YMCA after-school programs during the past two years .
Accuride International, Inc. 02/01 – 08/03
Santa Fe Springs - $16.42 per hour
Senior Inside Sales Coordinator
All aspects of Inside Sales including handling orders and ensuring accuracy of quotes, pricing, samples. Coordinating the process of new parts as related to customer drawing approvals and first article inspections. Heavy phone support to assigned outside sales representatives. Processing “point of sale” reports and document control revisions. Resolving shipping and pricing discrepancies amicably and in a timely manner.
Canon Computer Systems, Inc. 04/97 – 10/00
Costa Mesa -$15.40 per hour
Sales Support Returns Representative 04/98 – 10/00
Returns Representative for the Southwest Region and several distributors nationwide. Processing of authorizations for return of defective merchandise. Monthly and quarterly processing of stock rotations and eligibility determination based on quantitative sales analyses. High volume of RGA Support directly via telephone for two major accounts from locations throughout the United States. Cross-trained with order processing, expediting, and credit department functions. Special projects pertaining to EDI and Sales Reports as requested by management
Canon Computer Systems, Inc 04/97 – 04/98
Corporate Customer Relations Representative -
$12.00 per hour
Assisting the legal department with highly escalated customer issues. Service liaison to authorized service facilities, problem solving for end users. Arranging exchanges, returns, repairs, or refunds to avoid litigation proceedings. Negotiating amicable resolutions with Canon customers pertaining to sensitive service issues. Coordinating and following up with service facilities and other internal departments in regards to escalated or legal issues. Assisted in preparation to move department to the East Coast.
Dense-Pac Microsystems 11/95 - 09/96
Sales Support Representative - Garden Grove, CA
$11.00 per hour
Administrative Support to the Sales Department. Coordinating Sales Leads and follow-up with Manufacturing Representatives. Tracking Sales Orders, expediting,
and problem resolution. Direct contact with Customers, Sales Representatives and Internal Departments on a daily basis.
NewGen Systems Corporation 08/94 - 10/95
Customer Service Representative - Fountain Valley, CA
$11.00 per hour
Customer Satisfaction Coordinator for Key Dealers, Resellers, and Distributors. Problem resolution and follow-up pertaining to a variety of technical support issues and processed On-Site Service Contracts. Coordinating dispatch of service requests to service bureau personnel. Extensive Technical Support and Customer Service via Telephone.
California Software, Inc. 01/94 - 07/94
Office Manager/Technical Product Support - Corona del Mar, CA
$10.00 per hour
Responsible for customer technical support pertaining to Ham Radio control software. Interfacing daily with customers for newly developed Internet software. Participated in early stages of development by assisting in preparation of proposal for new product, contacting potential clients both in the US and Europe.
Loral Corporation - Quality Control Clerk -Newport Beach, CA 06/80 - 02/92
$15.50 per hour
Interfacing with suppliers and various internal departments to obtain replacement of defective components in a timely and professional manner. Tracking Return Rates and managing the Supplier Rating System to assure quality standards were maintained per government requirements. Scheduling and assisting with Source Inspections of Vendors applicable to Mil-Spec. 9858 and Mil-Spec. 45208. Held a variety of management support positions and earned numerous promotions with increasing responsibilities
REFERENCES: Available upon request